Professional middleware support
Keep critical DDS deployments moving.
Fast DDS Pro and Safe DDS subscriptions connect licensed developers with eProsima product specialists when product behavior, configuration or compatibility blocks progress. We help identify the cause and provide the appropriate guidance, correction, workaround, patch or maintenance release.
Work with the team behind the technology.
Configuration, compatibility and unexpected behavior.
From assessment and integration to production support
- Product & version
- Observed behavior
- Logs & reproduction
- Guidance
- Workaround
- Patch or release
Licensed capabilities, professional tools, maintained releases, LTS branches and professional issue-resolution support, with no runtime licensing fees.
Choose the right support path
Support aligned with the product you license.
Each annual developer subscription combines commercial product access, maintenance and product-level support for one named developer.
COMMERCIAL SUBSCRIPTIONFast DDS Pro
For demanding production systems that need advanced capabilities, professional tools and structured product support.
- Advanced networking and Pro capabilities
- Professional DDS tools
- Royalty-free runtime distribution
- Product issue-resolution support
- Updates, patches and LTS branches
COMMERCIAL · ASIL DSafe DDS
For safety-critical and highly constrained systems that need certified middleware, professional DDS tools and structured product support.
- Safety-oriented product capabilities
- Professional DDS tools
- Royalty-free runtime distribution
- Product issue-resolution support
- Updates, patches and LTS branches
OPEN SOURCEFast DDS community path
Fast DDS remains open source, with public documentation, examples and community issue tracking available to every user.
- Complete product documentation
- Examples and tutorials
- GitHub issue tracking
- Upgrade to Fast DDS Pro for commercial support
What the subscription includes
Commercial product value, throughout its lifecycle.
A developer subscription is the complete commercial product relationship, not merely a support plan. The exact licensed capabilities and tools depend on the selected product.
Licensed commercial product
Use the commercial edition selected for the named developer and the subscribed product line.
Premium product capabilities
Access capabilities designed for demanding production and safety-oriented deployments.
Professional DDS tools
Use the professional tools included with the relevant product subscription.
Updates and LTS branches
Receive maintained releases, patches, stable branches and long-term support branches.
Product issue-resolution support
Use a structured support path when configuration, compatibility or unexpected product behavior blocks progress.
Royalty-free runtime distribution
Distribute applications built with the licensed product without runtime licensing fees.
What professional support covers
Focused on resolving product-related blockers.
The scope is deliberately clear: investigating configuration, compatibility and unexpected product behavior while maintaining supported commercial releases.
Product behavior investigated to resolution.
Licensed users can report product-related blockers involving configuration, compatibility, unexpected behavior or suspected defects. When an investigation confirms a product defect, the subscription includes unlimited bug-fix support.
- Configuration and behavior analysis
- Reproduction and product-level analysis
- Root-cause qualification and escalation
- Guidance, correction, workaround or patch
Supported releases kept stable and maintainable.
An active developer subscription provides access to product updates, patches, stable releases and long-term support branches.
- New releases and patches
- Stable maintenance branches
- Long-Term Support branches
- Compatibility within supported versions
Critical vulnerabilities actively monitored.
eProsima monitors product vulnerabilities and provides patched releases or mitigations for identified Critical and High CVEs.
- Critical and High CVE monitoring
- Patched releases when applicable
- Mitigation guidance
- Security maintenance during the subscription
Response targets matched to issue severity.
Issues are classified by operational impact, with target initial responses and resolution paths defined in the eProsima Standard Support Policy.
- Severity 1 through Severity 4
- Four-business-hour target for Severity 1
- Named licensees open support tickets
- Commercially reasonable response efforts
Support or engineering services?
Resolve product blockers through support. Deliver project work through services.
Support addresses product configuration, compatibility, unexpected behavior and maintenance issues. Architecture, integration, performance tuning, training and custom development require a separate engineering engagement.
Need | Product support | Engineering services |
|---|---|---|
Product behavior and configuration issues | Included | When custom work is required |
Updates, patches and LTS branches | Included | Not applicable |
Architecture and system design | Not included | Primary path |
Integration, migration or porting | Not included | Primary path |
Performance tuning and training | Not included | Primary path |
Custom development | Not included | Primary path |
A clear support workflow
Share the blocker. Reach the product team.
A focused, evidence-based process identifies what is preventing progress and moves it toward a traceable resolution.
Report the issue
A named licensee provides the product, version, platform, impact and available evidence.
Classify severity
The issue is assessed according to its operational impact and the standard support policy.
Identify the cause
eProsima reproduces and analyses the behavior to distinguish configuration, compatibility and product-level causes.
Deliver a resolution
The response may be a correction, patch, workaround, configuration file or release plan.
Standard support policy
Response targets based on operational impact.
eProsima uses commercially reasonable efforts to respond according to the assigned severity. Severity 1 timing applies during GMT+1 office hours; the signed commercial agreement remains the governing policy.
Critical blocking
Initial response4 business hours
Resolution pathPatch, workaround or configuration file targeted within 7 days.
Major degradation
Initial response1 business day
Resolution pathError correction or workaround targeted within 15 business days.
Degraded but usable
Initial response2 business days
Resolution pathError addressed in the next point release.
Cosmetic or enhancement
Initial response2 business days
Resolution pathCorrection or feature considered for a future release.
Need more than issue resolution?
Bring project work to Middleware Engineering Services.
Architecture studies, integration, migration, performance tuning, platform porting, training and custom development are available through separate professional-service engagements.
Talk to eProsima
Need a supported commercial DDS product?
Tell us which product you are considering and how it will be deployed. We will explain the developer subscription, maintenance and support path.
Fast DDS Pro or Safe DDS product fit.
Developer subscription and named users.
Maintenance, LTS and issue-resolution support.
